Transparent Pricing
Clear, upfront pricing for all our medical services. No hidden fees.
Insurance Reimbursement
We provide detailed receipts for travel insurance claims. Many travel insurance policies cover private medical consultations — submit your receipt to your insurer after your visit. Cover depends on your policy.
Service Hours
Doctors: Mon–Fri 07:00–23:00, Sat–Sun & public holidays 08:00–20:00
Consultations
| Service | Fee | Description |
|---|---|---|
| Digital Consultation | 2,500 SEK | Video or chat with licensed physician |
| Physical Consultation | 3,200 SEK | In-person examination at our clinics in Gothenburg, Stockholm or Malmö |
| Upgrade: video → clinic visit | +700 SEK | If your video doctor finds that you need to be examined in person |
| Specialist Consultation | 5,000 SEK | Other specialists, e.g. internal medicine, cardiology — scheduled in-clinic appointments |
| Follow-up (Digital) | free | Within 3 days of consultation |
| Return Visit (Same Issue) | free | Within 7 days of initial consultation |
Tests & Prescriptions
| Service | Fee | Description |
|---|---|---|
| Rapid Tests | 250 SEK/test | CRP, Strep A, Monospot, glucose, hemoglobin, urine dipstick |
| Pregnancy Test | 200 SEK | Urine test, results within minutes |
| WBC Differential / Blood Group | 500 SEK/test | Laboratory analysis |
| Prescription (Electronic) | included | If medically indicated |
Hotel Visits
| Service | Fee | Description |
|---|---|---|
| Daytime (08:00–19:00) | 5,000 SEK | In-room consultation |
| Evening (19:00–22:00) | 7,500 SEK | In-room consultation |
| Night (22:00–08:00) | 12,500 SEK | In-room consultation |
| Weekends & public holidays | +2,500 SEK | Added to the hotel visit fee |
| Outside the city centre | from +1,500 SEK | Travel surcharge; the fee includes travel within central Gothenburg or central Stockholm |
Medical Certificates & Documents
| Service | Fee | Description |
|---|---|---|
| Fit-to-Fly Certificate | 1,750 SEK | After an in-clinic examination, issued on the spot |
| Medication Travel Certificate | 1,000 SEK | For carrying prescribed medication across borders |
| Medical Escort / Assistance Certificate | 1,500 SEK | Completed according to airline requirements |
| Insurance claim documents | free | Medical report, diagnosis and itemised receipt in English |
Payment Information
Accepted Payment Methods
Insurance
We provide detailed receipts and a medical report for travel insurance claims. Whether you are reimbursed depends on your policy — check with your insurer.
Pricing questions
Can I pay with an international credit card?
Yes. We accept Visa, Mastercard, and American Express. We even offer secure online payment through Stripe.
Will my travel insurance cover this?
Many policies do. We provide insurance documentation free of charge — medical report, diagnosis, and itemized receipt in English.
Are there any hidden fees?
No. The price you see is the price you pay. Additional tests are quoted before being performed.
Why more expensive than public healthcare?
Public healthcare is tax-subsidized for residents. As a visitor, you're not in that system. Our pricing is competitive with private care across Europe.
Can I cancel or get a refund?
There are no booked time slots: you log in, pay and join the queue, and a doctor calls you. The fee is not refundable once paid, but if you leave the queue before the doctor calls, you can join again with the same access code for 7 days. If the doctor decides you need to be examined in person, your visit can be upgraded to one of our clinics where possible, for an extra 700 SEK. If a consultation cannot be completed because of a technical problem on our side, you get a new consultation or a full refund.