Seeing a doctor in Sweden on travel insurance

Pay and claim — the usual route

• Pay for your consultation in the TouristDr Portal (2,500 SEK).
• After the visit you receive a medical report in English, the diagnosis and an itemised receipt, as a password-protected PDF.
• Submit the documents to your insurer through their claims form or app. Keep your pharmacy receipts too.
• Many policies have an excess (deductible) and a time limit for claims — your policy wording tells you both.

Direct billing and guarantees of payment

TouristDr video consultations are paid in the portal, and you then claim the cost from your insurer with the documents we send you. For a visit at one of our clinics, we can bill your insurer or assistance company directly if they have an agreement with us or send us a guarantee of payment (GOP) before the visit. Call your insurer's assistance number first if you hope to avoid paying upfront.

EHIC, GHIC and Nordic visitors

The European Health Insurance Card (and the UK GHIC) gives you access to Sweden's public healthcare at local patient fees. TouristDr and Mindr are private, so the card does not cover our fees — private consultations are normally a matter for your travel insurance.

Tips for a smooth claim

• Tell us at booking if your insurer needs a specific form — we can usually complete it.
• Ask your insurer whether they want the diagnosis code (ICD-10); our reports include it.
• Save the e-prescription receipt from the pharmacy; medicines are often claimable as well.