How a video consultation with a Swedish doctor works

Before the call

• Open the TouristDr Portal in your browser — there is no app to download.
• Upload your passport or national ID. The details are filled in for you.
• Pay 2,500 SEK with an international card. The doctor is notified as soon as the payment is through.
• Wait in the virtual waiting room. Find a quiet place with good light and have your medicines or packaging nearby.

During the call

The doctor starts with your story: when it began, what makes it better or worse, what you have already tried, your regular medicines and allergies. Then comes a guided examination on camera — for example looking at a rash, the throat or the eyes, or checking how you breathe.

A video call is a real consultation, but it has limits. If the doctor needs to listen to your lungs, feel your abdomen or take a rapid test, you will be offered a visit at one of our clinics in Gothenburg, Stockholm or Malmö instead, often the same day. The upgrade costs 700 SEK and tests are quoted before they are done.

What the doctor can do by video

• Assess common infections, skin problems, allergies and many other everyday conditions.
• Send an e-prescription to a Swedish pharmacy of your choice when it is medically appropriate.
• Advise on self-care and tell you clearly when and where to seek further care.
• Write a medical report in English for your travel insurance.

What we don't do by video

• Medical certificates (fit-to-fly, sick notes and similar). They require a physical examination at a clinic.
• Narcotic or addictive medicines at a first digital contact.
• Emergencies. If you have chest pain, severe breathing problems, signs of stroke or another life-threatening problem, call 112.

After the call

You receive a 72-hour follow-up, and a return visit for the same problem within 7 days is free (tests are charged). Your medical report, diagnosis and itemised receipt are sent to you in English as a password-protected PDF, at no extra cost.